Operation Updates

Updated January 4, 2022.

  • Our business hours are Monday – Friday 8am to 4pm. We are still doing all in-person business curbside and customers are to remain outside the building.
  • To pick up or drop off, please call ahead or when you arrive (314-832-2091 and dial 5) and we will come outside. You must wear a properly fitted mask. We appreciate your understanding.
  • We have the front doors blocked off. Please do not cross the posts in front of our door.
  • We can do a lot over phone and email! See below and we’ll be happy to help you.

Place an order online

All print orders can be submitted on our website, or via email if you’ve worked with one of us directly before. Either request a quote or submit your print job details and upload your files for us to print here:

Request a Quote or Place an Order »

Closed to walk-in traffic

Please contact us before you stop by so we can be prepared to help you. Any drop-offs related to projects can be made curbside, M-F 8am-4pm. Call 314-832-2091 and dial 5 when you arrive.You must wear a properly fitted mask. We have the front doors blocked off. Please do not cross the posts in front of our door.

Our Facility

We are pleased to say our Done Dept. staff have all received their COVID-19 vaccines. We continue to mitigate the spread of COVID-19 according to CDC Guidelines and remaining distanced indoors and we have air purifiers on the floor too. We have plenty of room to stay physically distanced and we are supplying our employees with cleaning supplies, antibacterial hand soap, and hand sanitizer. We wear masks while working and when interacting with customers outside the front doors.

Phone calls

We can answer your calls between 8-4 each day, but if you can’t reach us, please contact one of us via email or our website form is best and we will respond during appropriate business hours.

Payments

  • We love taking payments via our online invoicing system! Cash is ok for small, quick orders. We also accept checks. If you are a regular customer, talk to us about keeping your payment info on file for easy checkout!

We can deliver your print job!

For your convenience, we can do local delivery or UPS shipping of your orders.

We can deliver or ship out your order the following business day that we complete the order.

  • Free delivery within 1 mile
  • Free delivery on orders over $150, within 15 miles
  • $10 delivery for orders 1-15 miles
  • $15 delivery outside 15 miles if it’s still within our regular delivery routes (may vary)
  • UPS shipping cost for anything else! (typically $15-$25 or more depending on weight)

Order pickups

  • Curbside pickup 
    • Monday – Friday 8am to 4pm, call 314-832-2091 and dial 5 when you arrive. Let us know who you are picking up for and someone will bring the order to your car. Please make sure your order is paid for before you pick up. We have the front doors blocked off. Please do not cross the posts in front of our door. If you can’t get there before 4, let us know and we can make arrangements.

Turnaround times

Every project is different, but most things you submit could be done within 2-5 business days, but all we can promise is to communicate with you directly and honestly about your order and what we can do for you. The person working on your order will let you know. As always, our service and quality will be most important, and we will do our very best for our customers to exceed expectations, even during our “new normal” procedures.

General Information

  • We are open Monday – Friday 8am to 4pm. We have the front doors blocked off. Please do not cross the posts in front of our door.
  • For assistance with online payments, contact Karl – 314-832-3663 x 107
  • Architectural and Engineering printing is active full time M-F 8am to 3pm by contacting Mike Haupt: mike@thedonedept.com 314-832-3663 x 100
  • Any other questions – please contact Cat McMillan cat@thedonedept.com she is here to help!