Operation Updates

Updated May 16, 2022.

  • Our business hours are Monday – Friday 8am to 4pm.
  • OUR DOORS ARE OPEN FOR THE TIME BEING. You may enter the building lobby through the front doors to pick up your order, or wait for assistance from staff. We are still more than happy to do pick-ups/drop-offs curbside if you call 314-832-2091 and dial 5 when you arrive.
  • Masks are optional at this time, but please be courteous of personal space, and do not come inside if you are feeling ill. Please stay behind the posts once inside the door.
  • We can still do a lot over phone and email, so please consider that before walking in if possible! We appreciate you!

Place an order online

All print orders can be submitted on our website, or via email if you’ve worked with one of us directly before. Either request a quote or submit your print job details and upload your files for us to print here:

Request a Quote or Place an Order »


  • Orders are invoiced upon completion. We use Square and will send a link to pay online before the order is picked up. You may also pay cash on pickup, and we also accept checks. If you are a regular, frequent customer, talk to us about keeping your payment info on file for easy checkout!

We can deliver your print job!

For your convenience, we can do local delivery or UPS shipping of your orders.

We can deliver or ship out your order the following business day that we complete the order.

  • Free delivery within 1 mile
  • Free delivery on orders over $150, within 15 miles
  • $10 delivery for orders 1-15 miles
  • $15 delivery outside 15 miles if it’s still within our regular delivery routes (may vary)
  • UPS shipping cost for anything else! (typically $15-$25 or more depending on weight)

Order pickups

Indoor pickup 

    • Monday – Friday 8am to 4pm, you may enter the building and wait right inside between the door and the posts. You will be greeted by someone who can help you pick up your order. Usually we just need your first name or company name to find your order on our pickup shelf. If you need to pay, you can also do that at that time.

Curbside pickup

    • Monday – Friday 8am to 4pm, call 314-832-2091 and dial 5 when you arrive. Let us know who you are picking up for and someone will bring the order to your car. Please make sure your order is paid for before you pick up. We have the front doors blocked off. Please do not cross the posts in front of our door. If you can’t get there before 4, let us know and we can make arrangements.

Turnaround times

As of May 2022, we have a very high volume and projects are taking longer to complete. Every project is different, but most things you submit could be done within 5-7 business days, but all we can promise is to communicate with you directly and honestly about your order and what we can do for you. The person working on your order will let you know. As always, our service and quality will be most important, and we will do our very best for our customers to exceed expectations, even during our “new normal” procedures.

General Information

  • We are open Monday – Friday 8am to 4pm. 
  • For assistance with online payments, contact Karl – 314-832-3663 x 107
  • Architectural and Engineering printing is active full time M-F 8am to 3pm by contacting Mike Haupt: mike@thedonedept.com 314-832-3663 x 100
  • Any other questions – please contact Cat McMillan cat@thedonedept.com, she is here to help!