Operation Updates

Updated June 2, 2021.

  • We are pretty much operating as usual! The only major difference between now and 2019 is that customers are to remain outside of the building.
  • Business hours are Monday-Friday 8am to 3pm.
  • We can help you with all your print needs over phone and email!
  • We are closed to walk in orders & in person consultations. Employees only allowed in the building. Please call ahead and we can talk to you about your order outside with masks. We appreciate your understanding.

Place an order online

All print orders can be submitted on our website, or via email if you’ve worked with one of us directly before. Either request a quote or submit your print job details and upload your files for us to print here:

Request a Quote or Place an Order »

Closed to walk-in traffic

Please contact us before you stop by so we can be prepared to help you. Any drop-offs related to projects can be made curbside, M-F 8am-3pm. Call 314-832-2091 and dial 5 when you arrive.

Our Facility

We are pleased to say our Done Dept. staff have all received their COVID-19 vaccines. We continue to mitigate the spread of COVID-19 according to CDC Guidelines and remaining distanced indoors and we have air purifiers on the floor too. We have plenty of room to stay physically distanced and we are supplying our employees with cleaning supplies, antibacterial hand soap, and hand sanitizer. We wear masks when interacting with customers outside the front doors.

Phone calls

We can answer your calls between 8-3 each day, but if you can’t reach us, please contact one of us via email or our website form is best and we will respond during appropriate business hours.

Payments

  • We love taking payments via our online invoicing system! Cash is ok for small, quick orders. We also accept checks.

We can deliver your print job!

For your convenience, we can do local delivery or UPS shipping of your orders.

We can deliver or ship out your order the following business day that we complete the order.

  • Free delivery within 1 mile
  • Free delivery on orders over $150, within 15 miles
  • $10 delivery for orders 1-15 miles
  • $15 delivery outside 15 miles if it’s still within our regular delivery routes (may vary)
  • UPS shipping cost for anything else! (typically $15-$25 or more depending on weight)

Order pickups

  • Curbside pickup 
    • Monday – Friday 8am to 3pm, call 314-832-2091 and dial 5 when you arrive. Let us know who you are picking up for and someone will bring the order to your car. Please make sure your order is paid for before you pick up.

Turnaround times

Every project is different, but most things you submit could be done within 2-5 business days, but all we can promise is to communicate with you directly and honestly about your order and what we can do for you. The person working on your order will let you know. As always, our service and quality will be most important, and we will do our very best for our customers to exceed expectations, even during our “new normal” procedures.

General Information

  • We are open Monday – Friday 8am to 3pm. We have the front doors blocked off. Please do not cross the posts in front of our door.
  • For assistance with online payments, contact maggie@thedonedept.com – 314-832-3663 x 101
  • Architectural and Engineering printing is active full time M-F 8am to 3pm by contacting Mike Haupt: mike@thedonedept.com 314-832-3663 x 100
  • Any other questions – please contact Cat McMillan cat@thedonedept.com she is here to help!