Operation Updates

Updated July 21, 2020.

  • Business hours are Monday-Friday 8am to 3pm.
  • We can help you with all your print needs over phone and email!
  • We are closed to walk in orders & in person consultations. Employees only allowed in the building. Please call ahead and we can talk to you about your order curbside or 6 feet apart with masks outside the front door. We appreciate your understanding.
  • We have immunocompromised staff, so all customers and delivery persons must wear a mask when approaching the door for assistance, or picking up/dropping off something for a print order. 

Place an order online

All print orders can be submitted on our website, or via email if you’ve worked with one of us directly before. Either request a quote or submit your print job details and upload your files for us to print here:

Request a Quote or Place an Order »

Closed to walk-in traffic

Our doors are locked, so please contact us before you stop by so we can be prepared to help you. Any drop-offs related to projects can be arranged curbside, M-F 9am to 2pm. Call 314-832-2091 when you arrive, email instructions to the appropriate team member. Wear a mask. 

Our Facility

We’re doing our best to mitigate the spread of COVID-19 according to CDC Guidelines. We will frequently clean our shared surfaces and touchpoints in the building. Customers are not allowed inside the building. We have plenty of room to stay physically distanced and we are supplying our employees with cleaning supplies, antibacterial hand soap, hand sanitizer, gloves and masks. Our staff are all wearing masks for the entirety of their shifts, with the exception of eating and drinking or talking to a customer on the phone.

Phone calls

We can answer your calls between 8-3 each day, but if you can’t reach us, please contact one of us via email or our website form is best and we will respond during appropriate business hours.

Payments

  • Preferred payment is with a credit card through our online payment system before the order is picked up or delivered. We will send you a link to pay upon order completion.
  • We also accept checks via mail if credit card is not an option. 
  • PRO-TIP: If you are a regular customer, now would be a great time to keep a credit card on file in our secure system. It’s easy and convenient for all! Please contact Maggie to set up.

We can deliver your print job!

We’d love to deliver or UPS ship more orders so our customers can stay home and safe, and so we can limit interactions on site. 

We can deliver or ship out your order the following business day that we complete the order.

  • Free delivery within 1 mile
  • Free delivery on orders over $150, within 15 miles
  • $10 delivery for orders 1-15 miles
  • $15 delivery outside 15 miles if it’s still within our regular delivery routes (may vary)
  • UPS shipping cost for anything else! (typically $15-$25 or more depending on weight)

Order pickups

  • Curbside pickup 
    • Monday – Friday 9am to 2pm, call 314-832-2091 when you arrive. Let us know who you are picking up for and someone will bring the order to your car. Please make sure your order is paid for before you pick up.
  • Outside pickup shelf
    • Some orders can be picked up from our shelf under the awning for no-contact pickup anytime. If that works for your order we will let you know.

Turnaround times

Every project is different, but most things you submit could be done within 2-5 business days, but all we can promise is to communicate with you directly and honestly about your order and what we can do for you.  

We have four team members working on custom print jobs, Cat, Jodi, Matt, and Bridget. We are all mostly working our full time schedules, but there could still be some delays.

As always, our service and quality will be most important, and we will do our very best for our customers to exceed expectations, even during this difficult time. Hang in there!

General Information

  • The doors will be locked but the building will be occupied  Monday – Friday 8am to 3pm until further notice. 
  • Maggie will be assisting with online payments, packaging orders, coordinating deliveries and curbside pickups. maggie@thedonedept.com 
  • Architectural and Engineering printing is active full time M-F 8am to 3pm by contacting Mike Haupt: mike@thedonedept.com 214-832-3663 x 100
  • Any questions – please contact Cat McMillan cat@thedonedept.com she is here to help!