DONE DEPT.  FAQS

Our Quote Request Form asks for all the info we usually need to give you an adequate quote. It combines your contact info, specs regarding the job and you can upload your file(s). In case you have additional info to provide or any questions, please go all out in the comment box.

After submitting your quote request, we will get back to you asap with a quote or questions we might have regarding your order.

Short answer: maybe! While we do have a handful of products we have standard pricing for (Business Cards, Brochures…), most products are quoted individually due to many factors, like a lot of paper options, size and print options and fluctuating prices for paper. We need to feed the system with quite some info to create a quote and we do not always have the time to do it the minute you call us. That’s why we have our Quote Request Form!

That highly depends on the job. We normally aim for 2-4 business days for standard jobs, small jobs may sometimes be completed the same day. Large quantities, time intense design work or special paper requests can prolong the turnaround time. Please note that there are certain times of the year where we are extremely busy and jobs may take a little longer. We do our best to communicate that in advance. 

Life happens – and we know that! In case of an emergency we’ll try our best to rush your job and meet an early due date. Please understand that we might have to charge a rush fee in that situation. 

Absolutely! Typically, for single prints, we offer proofs for $5 each. For more complex things like booklets etc we’ll custom quote the price for a proof. 

When we offer design services, we’ll always provide a digital proof before we start printing.

We always recommend sending us high resolution PDFs. A PDF is the best format for print-ready files because of its universal accessibility. Of course, we can also deal with JPEG, PNG and other file formats when it comes to photos. For crisp results, make sure your images have a resolution of 300 dpi or more.

Please avoid sending us Word, Powerpoint and Excel files without converting them into PDFs first.

It is not necessary to set up multiple items on a page for us. Our paper and cardstock come in large sheets of different sizes and we’ll determine the size of sheet we’ll use depending on what’s most economical and creates the least waste. Just send us the PDF or JPEG and we’ll do the rest!

We can always try! If you purchased paper or cardstock and want us to print on it, please bring some samples over so we can look at it and run a test print. Please be aware that there is always the risk of misprints or technical problems during a print job. We’d ask you to provide us with ~10% more sheets that are actually needed for the job in a perfect world.

You came to the right place! We have a team of designers that are experienced in creating logos, business cards, holiday cards and much more. We charge $45 for 30 min of design work. Reach out to us with your ideas and we’ll give you an estimate on how long it might take for your project.

Yes, and we can print items with a maximum width of up to 42 inches. Please note, that the quality and image resolution of the original determines how good the enlargement will look / how much we can enlarge it before it looks pixelated. Our designers will tell you if there are quality concerns before we start printing.

We save any scans, digital files and set up files in a folder with your name on it. In case you need a reprint of your business cards, invitations or a digital copy of this really important high resolution scan we did for you – we got you covered!

Once we have finished your order, we’ll send an email with a notification and the invoice as an attachment. Unless other payment methods were discussed, you’ll receive an email with an online payment link shortly after that.

Please note that email is our preferred method of communication and we do not give calls when your order is ready – unless this has been communicated before.

No worries! We have a hidden outside shelf that we can use for after hour pick up. Just let us know that you need to pick up after hours and we’ll provide instructions. Please note that we need to receive payment before we can put your order outside. 

Yes, we do! Our delivery charge within the city is normally $12. Deliveries outside the city limits may be possible and will be quoted individually.

Yes we can! Please let us know that you need your items shipped when you place the order so we can plan production accordingly. If you provide the shipping address early on, we can include an estimated shipping cost in the initial quote.

Once we have finished your order and it’s ready for pick up, we’ll send you an email with your invoice. If you prefer a printed invoice, just let us know (we are a print shop, we can do that!)

We accept VISA, MASTERCARD and AMERICAN EXPRESS for Credit Card payments. You can either use the payment link we’ll send you after your order has been completed or pay at our terminal when you pick up. Please note that we have a $10 minimum for Credit Card payments

Cash payments are always welcome!

We do accept checks – Please make sure to bring a valid check when you pick up your order and that the invoice number is noted